Frequently Asked Questions

Shipping

Which countries do you ship to?

We ship to Spain (mainland and the Balearic Islands), mainland Portugal, and the following European Union countries: Germany, Austria, Belgium, Bulgaria, Czechia, Croatia, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Hungary, Ireland, Italy, Lithuania, Luxembourg, the Netherlands, Poland, Romania, and Sweden. At the moment, we do not ship to the Canary Islands, Ceuta, or Melilla.

How much does shipping cost?

Shipping costs are calculated at checkout, before payment. In Spain, shipping is free on orders of €55 or more.

How long does it take for my order to arrive?

We prepare orders within 1–2 business days (up to 3 business days from October to December). Delivery times are approximately:

Spain (mainland and the Balearic Islands): 1–3 business days.
Mainland Portugal: 2–4 business days.
France, Germany, Austria, Belgium, Italy, Luxembourg, and the Netherlands: 3–5 business days.
Czechia, Denmark, Poland, Slovenia, and Slovakia: 4–6 business days.
Bulgaria, Estonia, Finland, Croatia, Hungary, Ireland, Lithuania, Romania, and Sweden: 6–7 business days.

These are estimated delivery times and may vary due to circumstances beyond our control.

How can I track my order?

When your order has been dispatched, we will send you a shipping confirmation email. If you have any questions, please contact us with your order number.

Payments and prices

Which payment methods do you accept?

Payments are processed securely through the Shopify payment gateway. The available payment methods are displayed at checkout.

Do prices include VAT?

Yes, all prices shown in the store include VAT.

Returns

Can I return a product?

Yes. You can request a return within 14 calendar days of receiving your order, where applicable under the law. Some sealed products may not be eligible for return for hygiene or health reasons once opened. For full details, please see our returns policy.

What if my product arrives damaged or is incorrect?

Please contact us as soon as possible with your order number and, if possible, photos of the product and packaging. We will review the case and let you know how to resolve it. Please do not send anything back to us without first receiving our instructions.